Efficiently operate a moderately complex computer system (HMS, Bally's CMP, etc.).

Adhere to established yield management procedures with Casino Blocks, Direct Mail, and Special Event blocks.

Respond to guest requests for information about the casino, restaurants, golf course, and other related services.

Responsible for knowledgeable of hotel room locations, standard room and suite types, room availability, and room rates.

Reserve and assign rooms while accommodating special requests.

Respond to guest requests promptly, efficiently, and courteously.

Responsible for comprehensive knowledge of Pechanga Resort Casino property offerings, locations, amenities, hours, and services provided.Responsible for maintaining a working knowledge of all current promotions and rate plans.Review VIP accounts daily for accuracy.Identify player card levels, resolve problems, and make comp decisions.Assist guests with booking, changing, or inquiries about reservations.Maintain confidentiality of all player accounts.Welcome guests in the hotel lobby while providing lobby ambassador duties.Acknowledge guests immediately upon entering the Invited Guest Lounge.Function as an extension of a Guest Services Representative and is responsible to work in all Front Desk locations as needed.Responsible for maintaining the cleanliness, supply levels, and upscale environment in the lounge.Īll Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

Acts as a hotel ambassador for guests and inter-departmental requests and inquiries. Comprehensive knowledge of Pechanga Resort Casino (PRC) property offerings, locations, amenities, and services provided is a must. Proficient and extensive knowledge in all systems used (Hotel PMS, CMP, Hotsos, etc.) is required. Maintains high standards of courtesy, efficiency, and professionalism with the ability to provide problem solving resolution skills. Greets and welcomes VIP Guests while monitoring access to the Invited Guest Lounge to only approved guests.

Establishes and maintains relationships with VIP Guests. This position focuses on building loyalty by ensuring the highest level of guest satisfaction in the delivery and execution of services provided during their visit to the Invited Guest Lounge. The primary responsibility of the VIP Specialist is to provide positive and memorable experiences for our VIP Guests by creating an exclusive, effortless, and personalized visit.

Pechanga casino hotel rates